FAQs.

A tracking number is emailed only if you choose next-day or tracked delivery at checkout. If you chose one of those services, the number is sent when the order leaves the warehouse, with step-by-step instructions for the carrier's tracking page. Allow about 24 hours after that email for the tracking status to update. Standard delivery does not include a tracking number. An order confirmation on its own means the parcel is still being packed, or that you did not select next-day or tracked delivery. If you chose next-day or tracked delivery and the delivery window has passed with no tracking email, email Team@shinplex.com or Summer@shinplex.com with your order number and we will check it with the carrier. UK orders typically take 2–4 working days. Europe and the US take 5–8 working days. Any local customs duty is paid by the customer. If you bought more than one product, those items can ship as separate parcels. A tracking number is sent for a parcel only when that shipment was placed on next-day or tracked delivery.

If you ordered more than one product, Shinplex may send them in separate parcels. Each parcel gets its own dispatch email. A tracking number is emailed only if you chose next-day or tracked delivery at checkout, so a parcel can still be on the way when it has no tracking. One box arriving does not mean the rest of the order is missing. In busy periods, one product can leave the warehouse later than another. UK delivery is typically 2–4 working days from dispatch. Europe and the US take 5–8 working days. If you chose next-day or tracked delivery and every tracking number shows delivered while an item is still missing, or if that tracking email never arrives after the window, email Team@shinplex.com or Summer@shinplex.com with your order number and what arrived. We will match the order to the parcels that left the warehouse. Wait for that reply before you start a return, because a second parcel may still be on the way.

Unused, unmoulded items can be returned within 30 days of placing the order. The item must be unworn, in the condition you received it, and in its original packaging, and you need the order receipt. A shin guard that has been moulded cannot be returned. Once the shock-absorbing insert is bonded, the shape is locked and that guard cannot be returned either. Email Team@shinplex.com or Summer@shinplex.com to request the return before you post anything. Parcels sent back without that request are not accepted. If we accept the return, we email instructions for where to send it. After it arrives and we have inspected it, we email you whether the refund is approved. An approved refund goes back to the original payment method. The bank then usually takes 2–5 business days to show it. To exchange, return the unused item and, once that return is accepted, place a separate order. If something arrives damaged or wrong, email us when you open it.

Yes, if the order has not shipped. Email the new address to Team@shinplex.com or Summer@shinplex.com, or send it through the contact page, and include the order number. We can change the address only while the parcel is still at the warehouse. Once the dispatch email has gone out, the carrier has the label and we cannot redirect the parcel. It then has to be delivered. A return after that is possible only when the items are unused and unmoulded, and the request is made within 30 days of placing the order. A moulded shin guard cannot be returned, so read the address on the order confirmation as soon as it arrives. Put CHANGE in the subject line so the request is seen before the order is packed. We email you when the address on the order has been updated. If you also need to cancel, use the same email and put CANCEL in the subject as well.

Shinplex does not publish a restock date for a sold-out colour or size. The way to hear when it is back is the newsletter. Subscribe on the site and you are included when we write to say a product has returned, along with occasional offers. That list is the reminder. There is no separate per-size alert beyond it. If a colour is gone in one size, check the other size before you wait. Shin guards come in two shells only: Max, about 18 × 11 cm, for full tibia coverage, and Aero, about 13 × 9 cm, for a shorter shin or less bulk. Measure the shin against those sizes. Do not wait on a restock for a size that was never going to fit. If you need to know whether a specific colour is already on the way back, email Team@shinplex.com or Summer@shinplex.com with the product name and size, and we will reply with what we know. If there is no date, we will say so.

When a return is approved, Shinplex emails you to confirm the refund has been sent from our side. It goes back to the original payment method you used at checkout. Your bank or card issuer then usually takes 2–5 business days to show the money. That timing sits with the bank. The refund is not sent on the day you post the parcel. We email you after the return arrives and has been inspected, to say whether it was approved. Only an unused, unmoulded item in its original packaging qualifies, and the request has to be made within 30 days of placing the order. A shin guard that has been moulded cannot be refunded. The same is true once the shock-absorbing insert is bonded. Start the return by emailing Team@shinplex.com or Summer@shinplex.com before you post the parcel. Parcels that arrive without that request are not accepted.

Payment is taken by Shopify Payments on the Shinplex checkout page. The card payment runs through Shopify's encrypted checkout. Pay on that page only. Do not email a card number, a password, or a payment to anyone who claims to be Shinplex. A real order produces an order confirmation email from the store. If a message asks you to pay outside checkout, forward it to Team@shinplex.com and do not send payment details. When a refund is approved, it returns to the same payment method used at checkout. Bank processing of that refund usually takes 2–5 business days after we email you that it has been sent. The privacy policy describes how order information is handled. For a charge you do not recognise, email Team@shinplex.com or Summer@shinplex.com with the order number and the amount, and we will match it to the order. Staff will reply about the order. They will not ask you to read out a card number.

UK delivery takes 2–4 working days. Europe and the US take 5–8 working days. Any local customs duty or import tax is the customer's responsibility and is not part of the price you pay Shinplex. Orders are packed on working days at the UK warehouse. You receive a dispatch email, separate from the order confirmation, when the parcel leaves. A tracking number is included only if you chose next-day or tracked delivery at checkout. Allow about 24 hours after a tracking email for the status to update. Next-day UK delivery can be chosen at checkout and is separate from the standard service. Free UK shipping applies on orders over £45. Under £45, UK shipping is £2.99. The cost for a non-UK address is calculated at checkout. The full schedule is on the shipping policy page.

Yes. Shinplex ships outside the UK. Europe and the US take 5–8 working days. Outside Europe, the only option at checkout is express, which is a tracked service, so those orders include a tracking number. For UK and European delivery, a tracking number is emailed only if you choose next-day or tracked delivery at checkout. Any local customs duty or import tax is the customer's responsibility and is not included in the Shinplex price. When a tracking number applies, it is emailed when the parcel leaves the UK warehouse. Allow about 24 hours for that tracking to update. The shipping cost for your country is shown at checkout. Free UK shipping over £45 is a UK offer. If you chose next-day or tracked delivery and no tracking email has arrived after the delivery window, email Team@shinplex.com or Summer@shinplex.com with your order number and the destination country.

Email Team@shinplex.com or Summer@shinplex.com straight away. Put CHANGE or CANCEL in the subject line, and put the order number in the message. We can change or cancel an order only before it has been dispatched. A dispatch email means the parcel has left the warehouse, and the carrier already has the label, so the order cannot be pulled back in transit. You then wait for delivery. A return is possible after that only if the items are unused and unmoulded, and only if you request it within 30 days of placing the order. A shin guard that has been moulded, or that has the shock-absorbing insert bonded, cannot be returned. Do not mould the pads while a cancellation is still open. An address change follows the same cutoff: send the new address before the dispatch email, with CHANGE in the subject. We email you once the order has been updated or cancelled.

You can remould the shin guard if the shock-absorbing insert is not bonded yet. Heat it again in hot water at about 80°C, not boiling, for 2 minutes, until the shell is pliable. Use a light press on the shin until the pad has solidified. The shell caves inward when it comes off while it is still soft, because it sets in that tighter curve. Keep that light press on the shin until it has solidified so the shape stays open enough to wear. The how-to-mould page uses the same light press. You can repeat the remould as many times as the fit needs before the insert goes in. It is not capped at two attempts. Once the shock-absorbing insert is bonded, the curve is locked and the pad cannot be remoulded. If the insert is already bonded and the fit is too tight, email Team@shinplex.com with the order number.

The shell was not in the hot water long enough, so it never became fully pliable. Heat it at about 80°C, not boiling, for 2 minutes, until it turns translucent and bends easily along its length. Do not use water that is still at a rolling boil. Let a just-boiled kettle stand for about 30 seconds first. Then press the pad along the whole shin, not only the middle, and hold it there while it cools. If 2 minutes was not enough, put the pad back into the hot water before it has cooled for 1 minute, or leave it in the water for longer than 2 minutes, and mould it again. The sequence is on the how-to-mould page. You can repeat this until the wrap is right, as long as the shock-absorbing insert is not bonded. After that insert is bonded, the pad cannot be remoulded.

Max is the full-size Shinplex shell, about 18 × 11 cm, for players who want coverage along the full tibia. Aero is the lower-profile cut, about 13 × 9 cm, for a shorter shin or for less bulk on the leg. The difference is the size of the shell, not a different plastic. Both are heat-mouldable football shin guards. Both soften in hot water at about 80°C, not boiling, for 2 minutes, and then set to the shin you press them onto. Both can be reheated and remoulded until you bond the shock-absorbing insert. After that insert is bonded, neither size can be remoulded, so get the curve right first. Both shells fit the Double-Lock sleeves. The sleeves are sized S/M and M/L, separate from the Max or Aero name. The guards start from £26.99. Measure your shin and compare it with 18 cm and 13 cm before you choose. Do not pick Max or Aero from age alone.

Yes. Shinplex uses the same two shells for juniors and adults. There is no separate children's guard. Younger players often take Aero, about 13 × 9 cm, because it is the shorter cut. Use Max, about 18 × 11 cm, when the shin is long enough for full tibia coverage. Measure the shin against those two sizes. Do not choose from age or shirt size. Both shells mould the same way: hot water at about 80°C, not boiling, for 2 minutes, then held on the shin until cool. Bond the shock-absorbing insert only after the fit is right. Once that insert is bonded, the pad cannot be remoulded, and a moulded pad cannot be returned. Double-Lock sleeves are sized separately. S/M and M/L both fit Max and Aero. If the measurement sits between the two shells, email the shin length to Team@shinplex.com before you mould.

UK delivery takes 2–4 working days, and it is dispatched from the UK warehouse on working days. UK shipping is free on orders over £45. Under £45, UK shipping is £2.99. Next-day UK delivery can be added at checkout if 2–4 working days is too slow. A tracking number is emailed only if you choose next-day or tracked delivery at checkout, and it is sent when that parcel leaves the warehouse. Allow about 24 hours after that email for tracking to update. Europe and the US take 5–8 working days. Customs duty on orders outside the UK is the customer's responsibility. The price for a non-UK address is shown at checkout. Free shipping over £45 is the UK threshold. If you are checking out from outside the UK, use the shipping line at checkout rather than the £45 figure.